Individuals applying for unemployment benefits and employers managing tax and unemployment information must have an online account.
Additional information about applying for unemployment benefits can be found below.
Applying for Unemployment
Online Account Help
Tips for Filing for Unemployment Benefits
When you’re filing for unemployment benefits, it’s important to read all the information you receive from the Division of Employment Security, know your responsibilities and provide accurate information. If you don’t, you may have to pay back benefits you were not eligible to receive, or you may be committing fraud.
Follow these Tips for Filing for Unemployment Benefits to avoid errors and help ensure you receive proper benefit payments.
Unemployment benefits provide temporary payments to eligible workers who lose their job through no fault of their own. These payments can help you with expenses while you look for employment. You must be able and available for work, and actively seeking work, to receive benefits. In North Carolina, the most you can currently be paid in state unemployment benefits is $350 a week for up to 13 weeks.
Not everyone who applies for unemployment benefits will qualify. Certain conditions must be met in order to meet initial eligibility requirements and to remain eligible to receive benefits. Filing your claim will go faster if you have the following important information before you begin.
You must create an online account to file an application for unemployment insurance online. Your account also provides access to the Claimant Self-Service Portal, where you can get information about your claim at any time.
You must submit a Weekly Certification after each week for which you would like to receive benefits. The Weekly Certification is a series of questions that helps verify that you were able, available and looking for work that week.
To receive unemployment insurance benefits, you must seek work with at least three potential employers each week and maintain a detailed and verifiable record of your work search. If you cannot prove you looked for work, you may be considered overpaid and required to repay benefits.
You can work and earn 20% of your weekly unemployment benefit amount without penalty. Earnings over this amount are deducted from your weekly benefits.
As you begin your search for new employment, we have many resources available to help you.
View your claim status anytime in your online account.
Customer Call Center
Phone: 888-737-0259 / Monday through Friday: 8 a.m. - 5 p.m.
If you suspect unemployment benefits fraud, report it to DES.