User Feedback

** COVID-19 Update**

  • For Unemployment Insurance information related to COVID, please visit the Division of Employment Security (DES) COVID Information page.
  • If you need assistance with your unemployment claim, please use the DES Customer Contact Form.
  • If you need assistance with your online unemployment account (password, username, PIN), please use the DES Customer Contact Form or email NC DES Password Help. You can also view a Tip Sheet to assist you in resetting your password or username. Note that if your account gets locked, it will unlock itself after 30 minutes.
  • Because of high phone volume, the best way to reach DES is through the Customer Contact Form or Email Address.
  • For assistance with technical issues related to Food and Nutrition Services (FNS), Medicaid and other social services benefits through NC ePASS, please contact the North Carolina Electronic Benefit Transfer (EBT) Service Line at 1-888-622-7328 or 1-877-452-2514 (TTY dedicated).

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